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frequently asked questions

 

Q: What's your return policy for jewelry?

A: Returns are accepted within 30 days from the date of delivery. The jewelry item must be in its original condition, unworn, and accompanied by all original tags and packaging. More details regarding our returns policy here.

 

Q: Do you offer international shipping?

A: We do provide global shipping. More details regarding shipping and delivery here.

 

Q: What payment methods do you accept?

A: Currently, we accept the following methods for online purchases: Credit/Debit cards (VISA, Mastercard, American Express) and Paypal. More details regarding payment information here.

 

Q: Can I track the status of my order?

A: Once your order is shipped, you will receive an email with the tracking information. More details regarding shipping and delivery here.

 

Q: How long does it take to process and ship orders?

A: Once your order is processed, the shipping time will vary based on your location and the chosen shipping method at checkout.

Estimated shipping times are as follows:

Domestic (within Thailand): usually no more than 3 business days

Asia Pacific: approximately 7 days

Rest of the world: approximately 10 days

 

Q: Can I customize the size of the jewelry pieces?

A: While custom sizing options are not available online, our collection covers a wide range of standardized sizes so that everyone can enjoy wearing our collection. More details regarding our sizing here.

Q: Are prices on phosphateco.com subject to change?

A: Prices on phosphateco.com are subject to change without notice. Prices can adjust due to fluctuations in the cost of 18k gold and diamonds. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase.

 

Q: Is my personal and payment information secure on your website?

A: We are extremely committed to safeguarding your privacy and ensuring the security of your personal and payment information. More details regarding our privacy policy here.

 

Q: Do you offer engraving services for jewelry?

A: We regret to inform you that we do not currently offer custom engraving services on our jewelry. However, please note that this might change in the future.

 

Q: What metals are your jewelry pieces made from?

A: Our preferred choice of medium is exclusively 18k gold.

 

Q: Is there a warranty for your jewelry?

A: We currently do not have warranty policy in place for our jewelry, however if any issues arrive please do not hesitate to contact us here and we will do our best to assist you.

 

Q: Are there any ongoing promotions or discounts?

A: We maintain consistent pricing for all our customers, ensuring fairness in our offerings. However, we have a loyalty campaign in place to reward our customers when purchasing our jewelry, more information about our loyalty campaign here.

 

Q: Do you have a physical store I can visit?

A: Yes, we have a physical store you can visit in Bangkok, Thailand. Visit information here.

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