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returns and exchanges

 

At THE PHOSPHATE COLLECTION, we want to ensure the complete satisfaction of every customer with their purchase. In the unlikely event that you are not entirely content with your item, please kindly review the following guidelines carefully to facilitate a smooth return process:

 

Return Eligibility
Returns are accepted within 7 days of receipt of the item. The jewelry must be in perfect saleable condition, with the sales receipt.


Initiating a Return
To initiate a return, kindly follow these steps:
1. Contact our Customer Support team via email at
support@phosphateco.com within the 30-day return window. Please provide your order number and the reason for the return.
2. Our Customer Support team will review your request promptly and provide you with further instructions.

 

Secure Packaging:
To safeguard the item during transit, ensure it is securely packaged. We recommend using the original packaging materials, if available. Please include the original purchase invoice or a copy of it inside the package.


Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is necessitated by an error on our part or a defective item. We recommend using a trackable shipping method to ensure the secure delivery of the return.


Shipping address:
Tok Kwang Holding co.ltd
Lake Ratchada Office Complex
193/6 1-2 Floor, Ratchadapisek Road
Bangkok 10110, Thailand
tel: (+66)2 264 0223

5. Inspection and Processing:
Upon receiving the shipment, we will inspect the item to ensure it meets the return eligibility criteria. Once the item's condition is verified, we will promptly process the refund or exchange within 14 days from the receipt of the return.


6. Refund or Exchange:
We offer two options for approved returns:

Refund: The purchase amount, excluding any applicable shipping charges, will be promptly refunded to the original payment method.
Exchange: Should you prefer an exchange for an alternative item, our team will be delighted to assist you in selecting a product of equal or lesser value.

If you have any further inquiries or require assistance, please feel free to contact us here. Thank you for choosing THE PHOSPHATE COLLECTION. We appreciate your understanding and support.

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